Computer Support, under the responsibility of Administrative Services, has the following responsibilities:

• To detect, diagnose and resolve network performance issues.
• To identify and resolve scientific application performance issues before they impact end users (applications and services monitoring), including international connections.
• To support the accomplishment of projects and training courses that demand the usage of multimedia available means.
• To improve availability and performance of server infrastructure and gain in-depth visibility.
• To improve IT service delivery with an integrated helpdesk.
• To maintain and perform telecommunication services on-campus facilities is order to provide reliable, efficient and cost-effective data and voice communications.

Network

The functioning of the internal Network of CTN is ruled by a set of principles. Among the innumerable services that are provided, you may find the following ones:

• E-mail Service (web-mail)
• Internet Service
• Helpdesk Support Service

In order to make part of this network (get an e-mail address) or even to subscribe any other service, you should follow the link.

Technical Support

• Contacts: follow link.

Office Hours

• Office hours (9h00 - 17h00).